Frequently Asked Questions
Orders & Payments
How do I track my order?
Once shipped, you’ll receive a tracking number via email. Check status at softbodysuit.com/track-order.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Afterpay.
Can I modify or cancel my order?
Orders process quickly and cannot be modified after placement. For returns, see our policy below.
Shipping & Delivery
What are the shipping options?
- Standard: 3–5 business days (free over $100)
- Express: 2–3 business days ($15.95)
- International: 5–14 business days (customs fees apply)
Do you ship worldwide?
Yes, to select countries. Duties/taxes are the customer’s responsibility.
Returns & Exchanges
What’s your return policy?
- Unworn, tagged items may be returned within 30 days.
- Refunds process in 5–10 business days after inspection.
- Final sale items cannot be returned.
How do I start a return?
Initiate via softbodysuit.com/returns-portal and follow the instructions.
Products & Sizing
How do I choose the right size?
Refer to our size guides on each product page. For help, email us.
Are your products true to size?
Most styles run true to size, but check reviews for specific feedback.
Do you offer plus sizes?
Yes, our range includes extended sizes for inclusivity.
Account & Security
How do I reset my password?
Click “Forgot Password” on the login page and follow the prompts.
Is my payment information secure?
Yes, we use SSL encryption and never store full payment details.
For more details, visit softbodysuit.com/help-center.